Warranty

After-sales Terms

    Minor scratches on the body or slight color differences in the paint (due to the color variations in different display screens) do not constitute a quality issue. Therefore, you cannot apply for a return or refund based on this reason. If you are concerned about it, please place your order with caution.

    Scooters do not provide road usage certificates. Please place your order with caution. After receiving the product, if you apply for a return due to this reason and the reason is not due to improper use (this situation means the package is original and unopened. If the package has been opened, this rule does not apply), it will be handled as a no-reason return. The shipping cost for the return will be borne by the buyer; the refund amount will be arranged based on the product return status. If it affects the secondary sale (if it is found that it is not the original unopened package), a full refund cannot be arranged.

    Free replacement parts will be provided during the warranty period. The buyer is responsible for the shipping cost and repair cost. The product warranty period is as follows: For other accessories, if there is a quality issue upon receipt, please report it within 7 days from the receipt date. Our company will arrange for a free re-delivery; if the quality issue occurs after the expiration period, the buyer is responsible for purchasing it themselves.

Project / Not Man-Made	Parts Name	Warranty Period
Main Parts	motor	12 months
	Controller	12 months
	The charger	12 months
	Battery	6 months
Function Parts	Front light	3 months
	Tail light	3 months
	Dispaly	3 months
	Brake light	3 months
	Mechanical brake device	3 months
	Electric brake	3 months
	Electric accelerator	3 months
Appearance Parts	Paint Logo	Insurance exemption
	Decorationstrip	Insurance exemption
	Foot pad	Insurance exemption
	Mudguard	Insurance exemption
	Otheraccessories not shown in list	Insurance exemption

 
   When the courier delivers packages and finds obvious damage to the outer packaging, ask the buyer to refuse to sign for the package. If the buyer signs for the package, it is assumed that there is no problem with the package. After unpacking, if the products are damaged, our company cannot claim compensation from the logistics company. The related losses will be borne by the buyer.

    If the package is damaged during contactless delivery and the buyer discovers it before unpacking, please take a photo of the package (the damaged area must be clear, and the photo should also clearly show the courier label message). After unpacking, take a photo of the product again. In this case, claiming compensation from the logistics company may not be successful. It is recommended that the buyer do not provide an address for contactless delivery collection.

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